RM
Rachel M
1 reviews | Active since Jan 2020
09 Nov 2024, 21:58
Vodacom cancellation
What a **** show to cancel a contract! I cancelled my contract in person but was told to call in to as you canmot cancel in a branch anymore. I cancelled OVER A YEAR AGO, and Vodacom still takes money each month. I keep emailing to state I cancelled and they can check the call records because they acknowledged the cancellation BUT i am STILL being charged. This is unacceptable and against what was agreed.
Do not go with Vodacom,, what a bunch of *********** people!
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Replies (1)Vodacom's replyOfficial
10 Nov 2024, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2024, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
