RM
Rachel M

1 reviews | Active since Jan 2020

09 Nov 2024, 21:58

Vodacom cancellation

What a **** show to cancel a contract! I cancelled my contract in person but was told to call in to as you canmot cancel in a branch anymore. I cancelled OVER A YEAR AGO, and Vodacom still takes money each month. I keep emailing to state I cancelled and they can check the call records because they acknowledged the cancellation BUT i am STILL being charged. This is unacceptable and against what was agreed.

Do not go with Vodacom,, what a bunch of *********** people!

0
Replies (1)
Vodacom
Vodacom's reply10 Nov 2024, 11:03
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team