VODACOM CANCELLATION ****

One of my contracts with Vodacom had expired/lapsed in November 2020, I kept using the Data Package on a Month to Month Bases until I decided to call and Cancel the Number on 13 April 2021, the Cancellation was processed and I was informed that the last payment due will be on the on May 2021. I called in again on the 26th of May 2021 to follow-up and they could confirm on the system that they can see that I called and and requested the cancellation but for some odd reason the cancellation wasn't processed and while trying to confirm with their managers on why, the call ended up getting cancelled. I called again on the 8th of June after I received my monthly invoice and I have been invoiced for the same number again which indicated that it was still not cancelled, when I called in and explained my matter, the constultant I spoke to said that there is no record for the call I made in April and there is no requst on the system for the Cancellation of the number in question and she has to complete a new cancellation request which will only take place by the end of June.