lJ
liezel J
1 reviews | Active since Mar 2013
02 Nov 2023, 16:53
Vodacom cancellation
I am due for cancellation of my data contract, I was told in October to call in November to have my services cancelled. As per terms and conditions I need to provide 20 working days notice Here is my problem my contract ends on the 2nd of December so I phoned today the 2nd o November to which Vodacom is now telling me that I will still pay until the end of December. How is this ethical if I am providing my notice period, so I want my services canclled on the maturity date which is the 2nd why should I still have to pay for December
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
03 Nov 2023, 06:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Nov 2023, 06:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
lJ
liezel J's updateReviewer Update
03 Nov 2023, 15:04The contract ends the 2nd of December what is the point then of 30 days notice? Why can I not have the service terminated on its maturity date? So we can do a upgrade but not a cancellation this is *********
lJ
liezel J's update03 Nov 2023, 15:04
Reviewer Update
The contract ends the 2nd of December what is the point then of 30 days notice? Why can I not have the service terminated on its maturity date? So we can do a upgrade but not a cancellation this is *********
lJ
liezel J's updateReviewer Update
20 Nov 2023, 11:08And till this day nobody has even bothered to contact me! What disgusting behavior
lJ
liezel J's update20 Nov 2023, 11:08
Reviewer Update
And till this day nobody has even bothered to contact me! What disgusting behavior
