HS
Hannes S
1 reviews | Active since Dec 2024
05 Dec 2024, 08:24
Vodacom cancellation
My mother passed away and I am unable to close her Vodacom account. Everybody (call centre, branch and website) refers me to the deceased process, which I diligently followed. However all attempts to email the documentation to *** failed. Message "The following recipient(s) cannot be reached: '***'
Can somebody please assist.
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Vodacom's replyOfficial
05 Dec 2024, 12:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2024, 12:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team