GG
Graham G

1 reviews | Active since Mar 2018

15 Mar 2018, 12:49

Vodacom cancellation

What a bunch of the *******. ...I am trying to cancel my contract and the insist on phoning me telling me about a better deal. When cancellations call me I hang on for 40 minutes waiting for someone. ... the "we will call you back" never works

0
Replies (2)
Vodacom
Vodacom's reply15 Mar 2018, 14:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Mar 2018, 14:17
Official

Good day,

Our records reflect that you have been contacted by Vodacom Business and your contract will be converted to Prepaid as requested.

Please accept our apologies for any inconvenience caused.

Regards,
Renzo Maart

Best regards,