1 reviews | Active since Apr 2017

24 May 2017, 22:25

Vodacom Cancellation

<p>I phoned vodacom on 4 April 2017 and spoke to Samatha to cancel my contract. Later spoke to Tahwerelo ref# ********** 67 about the same thign. The Contract was transferred from Autopage to Vodacom when Auto page closed. This is and has always been a personal contract. It was apparently carried over as a business contract. Although the account number is for a personal contract. Nobody seems to be able to assist to cancel this contract. Personal contracts says its a business contract and visa versa. It was given to a higher ranking official apperently but I still have not heard a word almost 2 months on. This is honestly terrible service. Please sort this out as a matter of urgency.</p>

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Replies (3)
Vodacom
Vodacom's reply25 May 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update27 May 2017, 20:52
Reviewer Update

Still no contact?

Vodacom
Vodacom's reply02 Jun 2017, 09:51
Official

Hi Cindi

Please be advised that we have been in contact with the account holder and advised accordingly.

Regards,

RJ