Vodacom cancell all my spared airtime.

Item: Vodacom
Rating: 1
Author: Pieter S

I changed my Vodacom contract to a Vodacom prepaid today (1st Feb 2021). Vodacom took all my spared airtime (about R400). They said that I signed a contract a few years ago to say that they will cancell all my airtime if a change my Vodacom contract to Voadacom Pre-paid. I think it is unacceptabel!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Feb 2021, 14:39

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Feb 2021, 14:39

Official

Pieter S's updateReviewer Update

02 Feb 2021, 09:05

Dear Vodacom

Please let me know when you are going to transfer my airtime money back yo my Vodacom Prepaid phone. I paid for every cent of it. The air time you (Vodacom) took away one day ago from my closed Vodacom contract, does not belong to Vodacom. The Vodacom cell phone number is still ***.

Kindly rectify the situation.

Thanks in advance.

Pieter Strobos
Cell ***

Pieter S's update02 Feb 2021, 09:05

Reviewer Update