SG
Shadley G

1 reviews | Active since Sept 2017

05 Oct 2020, 13:08

Vodacom Canceled contract

Good day What the hell Vodacom I have a debit lodged for the 25th of each month, I changed banks contacted you to update my new details only to discover 3 days later you blocked my number... your walk in centres in vangate mall are ****ing useless as I went to 2 and all they tell me is I need to pay the reconnecting fee of R100 even though I explained to them the situation.. I get a response there’s nothing we can do u just need to pay it well I cage fed my bank details I was told they will deduct my 250 instalment.. I was then told I need to call Vodacom I explained my numbers blocked they then tell me .. I quote..sorry we can’t help u at the end of the day you will just have to pay it..*** I am not paying the reconnecting fee this needs to be resolved or I promise I won’t pay this contract and I don’t care if u blacklist me coz this is unacceptable

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Replies (2)
Vodacom
Vodacom's reply05 Oct 2020, 14:19
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Oct 2020, 15:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,