Vodacom Cancelations Department

I have 2 contracts with Vodacom, and one came to an end in October. I wish to close this account but no answer at the cancelations department. I spoke to a lady named Allison from customer care, she has been trying to connect me with cancelations for over an hour. She has been the most helpful but not even she could connect me. This means i will be paying for another contract at the end of the month that i wished to cancel a while ago.

This is going to affect a lot of things financially.