Vodacom Cancelations Are *******!!

I have 3 numbers linked to my contract. 1 of them was due for upgrade/cancellation. So i called the Cancelations department to cancel and put it on pre paid as of end of month. Which was done. So i asked him regarding my other 2 numbers and he said end og Aug 2024 they are due for upgrade. So i told him i will call 30days prior to process a cancellation on those numbers as well. So he even asked me my reason and i told him But the agent confused me and duped me without explaining clearly what he was doing and the next thing i knew i got an sms to say my numbers are upgraded till Aug 2026. I am sooo upset right now because he didn't explain what he was up to and he knew i wanted to cancel and he did an upgrade without me wanting to. I called cancellations 4 times now and they not helping me. The 1 agent said she will process a reversal.but as yet i have no email or sms to confirm this, but i recieved an email confirming my upgrade. Really. What *****es Vodacom are. I called Cancellations not Upgrades. Why are they such *******. I want to take this matter to the Ombudsman if this is not sorted and reversed.