VODACOM CANCELATIONS AND CUSTOMER SERVICE IS THE WORST

To who it may concern I called into Vodacom the end of January 2021 for my contract to be cancelled. After contacting them countless times there after it still was not done . After 5 months Vodacom blocks my cellphone , after my enquiry about it they said see it should have been done and they will correct the matter but it will take 24hrs for it to be solved . The following day i call again for my request and i was informed that my account is in arears as i have a linked Fibre line with Vodacom aswell. It aas requested that i pay R600 on the account which is the amount owing for the month. On Saturday the 8th May 2021 20h00 they suspend my Fibre line . After calling countless times since Monday the 10th May 2021 and explain the situation they informed me becourse of my arears Vodacom a loaded me as a bad payee. After which they blocked me from calling there customer care centre for calling continuesly can u believe this and they advertise everywhere that they strive for customer sattisfaction ,which they are fat from . On Wednesday 12May 2021 after strugling left and right going from 1 department to the other spending hours on my phone i resolved to just pay the account so that my services could be activated , and i will try and resolve the issue there after on 12 May 2021 i made another payment of R535 as i was informed , i email it the lady from fibre department to her personal email address and she sends it through to there legal department and someone there takes the proof of Payment and puts it on another persons account that according to Vodacom shop it doesnt really exist it is Friday the 14th May 2021 and it is still not resolved my fibre line is still disconnected, and my contract still not cancelled . To put the cherry on the cake i received another bill from Vodacom for the cellphone in Question *** and a fibre line cause according to the billing department my line is still active . I would like to inform everyone this is what happens when u try and cancel a contract at Vodacom after being a client for neally 15yrs . And would of continued I would like to express this as the worst experience in my life from a customers review .