ER
Ellenore R
1 reviews | Active since Dec 2017
10 Jun 2024, 16:25
Vodacom Cancelations agent unprofessional and phishing for personal information
I called Vodacom to cancel my account that is paid up, but the agent on the line was pushing vodacom products onto me in such a desperate way. Even though I said no thank you she continued harassing me punting several products. My airtime eventually ran out after 17 minutes. The account still has not been canceled as I haven't received a confirmation sms or email.
The number I want to cancel is ***. The phone was ****** 2 month after taking out the contract and it's a relief to have paid it off, but now Vodacom is giving me such hassles.
Please help!!!!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
11 Jun 2024, 07:36 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jun 2024, 07:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
