ER
Ellenore R

1 reviews | Active since Dec 2017

10 Jun 2024, 16:25

Vodacom Cancelations agent unprofessional and phishing for personal information

I called Vodacom to cancel my account that is paid up, but the agent on the line was pushing vodacom products onto me in such a desperate way. Even though I said no thank you she continued harassing me punting several products. My airtime eventually ran out after 17 minutes. The account still has not been canceled as I haven't received a confirmation sms or email.

The number I want to cancel is ***. The phone was ****** 2 month after taking out the contract and it's a relief to have paid it off, but now Vodacom is giving me such hassles.

Please help!!!!

0
Replies (1)
Vodacom
Vodacom's reply11 Jun 2024, 07:36
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team