Vodacom cancelation process is disgusting, Aweful and painful!!!

Once again trying to cancel my contract. I did not renew in August, but September and October I am still paying! It's freakin exhausting. I have called vodacom 3 different times and each time I get told it's being escalated but here I amanother month and the debit order is still set to go off. A few years ago same thing, I cancelles the debit order and Vodacom had me on ITC! Vodacom you need to do better!!! Why do we have to fight you when we have given you your money for what you gave us. Stop taking my money for no reason. Please fix it!!!