Vodacom ********* cancelation process

I have been struggling to cancel my vodacom contract. It has expired and we opted to phone and cancel the contract. We phoned ahead of time and was told when we must cancel the contract ect. So we did. We placed the cancellation and was billed for what we thought was the last month. When the next month came around we were sent an invoice AGAIN. When we phoned them to enquire we were told that no cancelation was processed! We have not used any of the data in the package as we don't need it anymore. Now we must PAY for another 2 months to register this new cancelation. Not cool. We were told we would be emailed the proof of cancelation but received nothing (the first time).

When we followed up, we were told that we had to received a reference number the last time we phoned. WELL HOW ARE WE suppose to know this? I am so annoyed right now. I am going to escalate this and go public. Mybroadband and all. What utter ******* service. The process of canceling any contract with Vodacom is beyond impossible. Unacceptable for a company that is so established.