RM
Rachel M
1 reviews | Active since Jan 2021
21 Jan 2021, 08:56
Vodacom cancelation of a cellphone contract
I called Vodacom 11 December 2020 to cancel my contact , I was told to wait 48 hours I will receive a sms - nothing I called again 14 January 2021 , I was told the escalation will be sent and I will receive a reply within 48 hours I called again today , no commitment , nothing . Vodacom sucks
I receive many calls from Vodacom to upgrade but my cancellation request is not attended to.
Who is paying the next billing ? Because i gave in my request and delay from their side
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Replies (2)
Vodacom's replyOfficial
21 Jan 2021, 11:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2021, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RM
Rachel M's updateReviewer Update
02 Feb 2021, 10:16No call or messages just
RM
Rachel M's update02 Feb 2021, 10:16
Reviewer Update
No call or messages just