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shawn R
1 reviews | Active since Nov 2009
02 Jul 2024, 08:34
Vodacom Cancelation Nightmare
Vodacom confirmed that the 5G contact was cancelled in May 2024 but i was debited for a Cancelled Contract my normal installments is R1007 but is was debited R2236.76 which the debit order returned as there was only R1007 in the account for the Vodacom Debit order, also i cant get through to the correct person to phone they transfer you but then the call cut , i have has only BADDDDDD experiences with Vodacom, will not take up a Vodacom product moving forward Please change my installment for my *** to the normal installment so I can pay the installment for the 1 iPhone 15 I bought for my wife
This was my compaint in May which Vodacom cofirmed the 5G Contract was Cancelled Vodacom Cancelation Nightmare i cancelled the 5G Package on the 17th of MAY 2024 contract number ********** , i phone the cancelation number more then 10 times 5 different dates, most of the time the person drops the call then i need to phone bac
Vodacom already returned the device i got SMS confirmation the 5G router was returned i just confirmation that my contract After sale product was cancelled it happened with in the 14 day Period
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
02 Jul 2024, 10:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jul 2024, 10:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
sR
shawn R's updateReviewer Update
02 Jul 2024, 10:55this was the feedback from vodacom but why was i debited for a cancelled order
Vodacom’s reply 31 May 2024 at 11:03 Dear Shawn.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
Regards
Vodacom Consumer Website Team
Vodacom’s reply 31 May 2024 at 11:03 Dear Shawn.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
Regards
Vodacom Consumer Website Team
sR
shawn R's update02 Jul 2024, 10:55
Reviewer Update
this was the feedback from vodacom but why was i debited for a cancelled order
Vodacom’s reply 31 May 2024 at 11:03 Dear Shawn.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
Regards
Vodacom Consumer Website Team
Vodacom’s reply 31 May 2024 at 11:03 Dear Shawn.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
Regards
Vodacom Consumer Website Team
sR
shawn R's updateReviewer Update
02 Jul 2024, 10:59i only have the installment amount of R1007 in my account R2236.76 was not my installment please fixed my installment so i can pay for my vodacom contract ***
01/07/2024 DIRECT DEBIT SETTLEMENT/C 2236,76- 1014,33-
VODACOM *** I***
01/07/2024 DIRECT DEBIT UNPD SETTLEMENT/C 2236,76 1222,43
REJECTED : INSUFFICIENT FUNDS
POST DATED ITEMS
01/07/2024 DIRECT DEBIT SETTLEMENT/C 2236,76- 1014,33-
VODACOM *** I***
01/07/2024 DIRECT DEBIT UNPD SETTLEMENT/C 2236,76 1222,43
REJECTED : INSUFFICIENT FUNDS
POST DATED ITEMS
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shawn R's update02 Jul 2024, 10:59
Reviewer Update
i only have the installment amount of R1007 in my account R2236.76 was not my installment please fixed my installment so i can pay for my vodacom contract ***
01/07/2024 DIRECT DEBIT SETTLEMENT/C 2236,76- 1014,33-
VODACOM *** I***
01/07/2024 DIRECT DEBIT UNPD SETTLEMENT/C 2236,76 1222,43
REJECTED : INSUFFICIENT FUNDS
POST DATED ITEMS
01/07/2024 DIRECT DEBIT SETTLEMENT/C 2236,76- 1014,33-
VODACOM *** I***
01/07/2024 DIRECT DEBIT UNPD SETTLEMENT/C 2236,76 1222,43
REJECTED : INSUFFICIENT FUNDS
POST DATED ITEMS
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shawn R's updateReviewer Update
03 Jul 2024, 15:28please phone me on my number *** i do not use the vodacom number
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shawn R's update03 Jul 2024, 15:28
Reviewer Update
please phone me on my number *** i do not use the vodacom number
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shawn R's updateReviewer Update
04 Jul 2024, 15:31i phoned vodacom and i was advise is will be liable for the installment, this is nonsence Cancelled the contract with in the with in 14days now is was charged R1229.76 for a cancelled contract
*** i will take VODACOM to the FAIS Ombud – The Office of the Ombud for Financial Services
this is not customer services is will not pay for 2 months installment for a cancelled product
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
*** i will take VODACOM to the FAIS Ombud – The Office of the Ombud for Financial Services
this is not customer services is will not pay for 2 months installment for a cancelled product
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
sR
shawn R's update04 Jul 2024, 15:31
Reviewer Update
i phoned vodacom and i was advise is will be liable for the installment, this is nonsence Cancelled the contract with in the with in 14days now is was charged R1229.76 for a cancelled contract
*** i will take VODACOM to the FAIS Ombud – The Office of the Ombud for Financial Services
this is not customer services is will not pay for 2 months installment for a cancelled product
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
*** i will take VODACOM to the FAIS Ombud – The Office of the Ombud for Financial Services
this is not customer services is will not pay for 2 months installment for a cancelled product
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
sR
shawn R's updateReviewer Update
04 Jul 2024, 15:32Vodacom’s reply31 May 2024 at 11:03
sR
shawn R's update04 Jul 2024, 15:32
Reviewer Update
Vodacom’s reply31 May 2024 at 11:03
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shawn R's updateReviewer Update
04 Jul 2024, 15:32 Vodacom’s reply 31 May 2024 at 11:03 Dear Shawn.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
Regards
Vodacom Consumer Website Team
sR
shawn R's update04 Jul 2024, 15:32
Reviewer Update
Vodacom’s reply 31 May 2024 at 11:03 Dear Shawn.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The order has been cancelled successfully.
Regards
Vodacom Consumer Website Team