Vodacom cancelation nightmare.!

Please be very careful when doing a contract cancel with Vodacom's customer care consultants. They struggle with listening s****s which means they don't do what is asked. I called on 28th of November to cancel a Wi-Fi bundle and spoke with nonhlanla of which assured me don't worry it's been cancelled there should be no more debit orders and intact you shouldn't receive your bundle for January the last will be Dec. Low and behold today being the 28th of December I was debited AGAIN. I called customer care and spoke with Marvin, he continues to speak to me as if I was at fault he said I should be specific coz it will save him time and that I must be the one to know what happened exactly on the last call. (At this point I was fuming) this guy waa huffing and pudding. So being the nice person I am I just had to give him a reminder that I can hear his attitude through this phone. I was transferred to cancelatuons and guess who answered?. . . .Nonhlanhla you admitted that it wasn't her coz obviously there are now 10 nonhlanhlas employed at Vodacom. She said ohhh seems as though the "nonhlanhla" you spoke to cancelled your old contract and not thw Wi-Fi bundle. . .i asked her c How could they cancel and contract that I cancelled already? She is clearly the nonlanhla that caught on this nonsense and is looking for a way out.

Needless to say. . .vodacom need to teach the employers phone etiquette and also there systems are not aligned which means they give off wrong information.

I am extremely frustrated. And after I manage to cancel this Wi-Fi bundle I will never do business with you people again.

Thanks