Hellopeter
Share Your Experience
AH
Alicia H

1 reviews | Active since Oct 2024

20 Sept 2025, 08:03

Vodacom cancelation nightmare

My partner cancelled his Vodacom airtime and data contract as the amount agreed telephonically was way more. We paid the cancelation fee in May 2025 and emailed the forms. He is still he is being charged and threatened to pay. When following up on the emails no sufficient replies, return email just states that the ticket to this query is closed.

0
Replies (3)
Vodacom
Vodacom's reply20 Sept 2025, 10:58
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 

Vodacom Consumer Website Team 
AH
Alicia H's update20 Sept 2025, 13:59
Reviewer Update
Query is for ACC NO. I***-9. Did send an email again this morning, awaiting response.
Vodacom
Vodacom's reply20 Sept 2025, 16:12
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 

Vodacom Consumer Website Team