ZM
Z M

1 reviews | Active since Dec 2021

27 Dec 2021, 11:37

Vodacom cancelation issue

I've been trying so hard to cancel my contract .Vodafone customer service forces me to continue with it although I've told them on many occasions that I do not require it anymore. They keep me on the fone for hrs trying to convince me to continue. I refuse to continue and they still don't listen and keep debiting from my acc for another 2yrs.Now when I tried to cancel they refuse so I stopped the debit .now they have the legal dept foning me everyday.Whenever I fone to cancel they ask me to go to Vodafone in the mall and when I go there I'm asked to do the cancelation telephonicaly.I am 68yrs old and am tired of running to the mall and spending hrs on the fone.I need help with this problem please.

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2021, 08:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team