AN
Angelinah N
1 reviews | Active since Dec 2023
13 Dec 2023, 16:17
Vodacom cancelation fee
I'm disappointed with vodacom, I want to cancel my Sim only contract where they are saying that I should pay a cancelation fee of R2000 something just for my sum to be prepaid. There is no device but Sim only. Why should I pay so much money for cancelation of Sim contract. I am not happy at all.
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Replies (2)
Vodacom's replyOfficial
14 Dec 2023, 07:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Dec 2023, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Dec 2023, 10:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you have been in contact with Vodacom and was advised correctly with regards to your premature cancellation request. Regards, Consumer Website Team
Vodacom's reply19 Dec 2023, 10:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows you have been in contact with Vodacom and was advised correctly with regards to your premature cancellation request. Regards, Consumer Website Team