TL
Tania L
1 reviews | Active since Mar 2024
05 May 2024, 12:07
Vodacom Cancelation Contract
In March someone assisted me on my vodacom contract cancelation but from March until now I haven't received a confirmation that my vodacom contract has been canceled. When I checked with vodacom they sent the following sms: You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 May 2024, 12:56 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 May 2024, 12:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 May 2024, 12:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we made contact with your mom and requested she forward us all the relevant proof of payment. Call dropped, tried calling you back and phone just ringing. Regards, Consumer Website Team
Best regards,
Vodacom's reply06 May 2024, 12:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we made contact with your mom and requested she forward us all the relevant proof of payment. Call dropped, tried calling you back and phone just ringing. Regards, Consumer Website Team
Best regards,