Vodacom Cancelation

It pains me to even part with one star for you, my dear Vodacom. A long time service subscriber of yours but a 48 months contract holder and you guys are making it near impossible to cancel. Multiple call have been made and equally multiple visits to your stores (snotty *******s, too). I have been calling since the end of Nov to process a cancelation but they keep sending auto generated messages claiming to have escalated the case and promising a turnaround time of 24-48 hours. Well, I am here instead, after calling a minimum of 5 times and Sindisiwe Mzobe and today Thabiso Luthuli and a few in-between in cancelations promised to effect the request for me. Ref *** and, if you are a ****, your response is going to say "Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details"

You are not a local ****a shop, guys. Stop acting like one.