Vodacom cancel wrong contract and is not willing to correct their mistake

<p>Hi</p> <p> </p> <p>I have 3 packages(numbers) on my account at Vodacom. My main contract, a Data contract and my wife's prepaid package.</p> <p>The Data Contract has expired on 3 July 2016. I have phoned the Cancellation department on 27 June 2016 to cancel this Data contract.</p> <p>The consultant assured me that he has cancelled the data contract. The phone call was recorded on 27 Jun 2016 11h00. </p> <p>On 4 July I realised my main contract was cancelled. I phoned the cancelling department and the consultant confirmed that the previous consultant made a mistake by cancelling the wrong number. This call was also recorded on 4 July 2016 12H01. He assured me that he will correct this within 7 days working days. </p> <p>7 working days passed and still not corrected. I went to a local vodacom shop and the consultant could not help me. All he did was to sent out an email to someone and said he has escalated the issue.</p> <p>2 Days after that I drove all the way to Vodaworld in Jhb. Sat in a queue for 2 hours only to be told by the consultant that he can't do anything. What he did do was to escalate the issue and promise me that it will be resolved within 7 working days.</p> <p>Today is 9 working days and still the issue isn't fix nor did I receive any feedback.</p> <p>My account is charged over R11 000 because of this early cancellation mistake made by Vodacom. I have to buy my data and airtime as pre paid this month and Vodacom is UNWILLING/INCOMPENTENT to fix this.</p> <p> </p> <p>Please Vodacom, do something to fix this or is the only solution for you guys to ignore this and let me pay the R11 000?</p> <p>I should not pay a cent for this mistake made by Vodacom. Please don't charge me initiation fees etc. when one day someone who is willing to help me re-instate my contract. Actually Vodacom should reimburse me for the prepaid airtime and data I had to buy this month.</p>