1 reviews | Active since Jan 2017

10 Jan 2017, 16:37

Vodacom cancel orders

<p>I have ordered 2 x new lines in my personal capacity via the online shop. Since I have received the order numbers on the 30/12/2016, I have not been contacted by Vodacom again. I contacted Vodacom today 10/01/2017 and after 20 minutes holding on, I was informed that the orders were cancelled due to the fact that they could not reach me. I then requested the call records when they tried to contact me and the reply was that they cant supply it because I must request it from RAM couriers. It was the same excuse for the 6 lines we requested for our business. IF VODACOM IS NOT INTERESTED IN NEW BUSINESS, THEY COULD JUST TELL ME.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,