Vodacom can ***** your airtime (confirmed by their own consultant)

So turns out Vodacom can just ***** your airtime whenever they want and when you log a query, even though the consultant can see that there was an error on their side they can only refund a maximum of R180. I had more than R350 airtime on my account. Double checked, it was not used up by out of bundle data usage and I never phone anyone using airtime. I use WhatsApp. So yeah, they can just ***** whenever they want whatever they want.