MR
Melanie R

1 reviews | Active since Mar 2010

04 Sept 2015, 11:08

VODACOM...CAN WE MAKE THIS THE LAST FIGHT

AFTER MONTHS AND MONTHS OF FIGHTING WITH VODACOM INCORRECT BILLING AND LACK OF SERVICE, THE CONTRACTS WERE FINALLY CANCELLED. WHILST I WAS BATTLING WITH GETTING GETTING THE BILLING CORRECT, I MENTIONED TO VODACOM THAT THEY ARE TAKING MONTHS TO RESOLVE THIS ISSUE AND THAT I WAS AFRAID THAT A BAD RECORD WILL BE LISTED ON ITC...TRUE TO MY FEARS THE EXACT THING HAS HAPPENED, NOW AFFECTING MY BOND APPLICATION. I HAVE EMAILED VIPUL VAIDYA AND BO KALI MOGWANENG ON WEDNESDAY REQUESTING A FORMAL LETTER OF CANCELLATION (AS PER THEIR EMAIL TO ME), AND ADVISED THAT THIS IS THE ONLY THING HOLDING UP OUR APPROVAL, AND ADVISED THAT THIS IS A MATTER OF GRAVE URGENCY. NOT ONE OF THEM HAS EVEN ACKNOWLEDGED MY EMAIL, NOR PROVIDED THE LETTER. VODACOM, CAN YOU PLEASE PROVIDE THIS LETTER AS A MATTER OF URGENCY, SO WE CAN BE DONE WITH YOU

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Replies (1)
Vodacom
Vodacom's reply04 Sept 2015, 12:38
Official
Hello melman,


Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM