Vodacom can’t solve their own mess they created on my account

<p>I have literally spoken to almost very department in Vodacom, with regards them mistakenly cancelling my WIFI contract and charging me for their mistake – I did not request them to cancel this contract. It also has apparently been escalated 3 times, and still it is pending. And every time they say someone will get back to me, which also never happens. So now I don’t have any working Internet and Vodacom can’t care less about this!!! What service is this to a paying customer?? When I ask to speak to a manger today I was LEFT on hold for 20 minutes and no one attending my call. This was supposed to be resolved today!!! Vodacom does not care how they treat their customers!!!! All this time money and effort I have to put in to resolve a mistake which Vodacom is getting ridicules.</p>