Vodacom can't invastigate a ***** case

<p>On 07 December 2016 I received an email from Ram couriers informing me that a parcel from Vodacom will be delivered at Universal recycling in JHB.</p> <p> </p> <p>Knowing that I didn't request for a device from Vodacom, I called them to alert them about a possible ***** activity, I spoke to a lady by the name of Matshidido at 11h30, 07 December 2016.</p> <p> </p> <p>She assured me that there's no new account under my name, it could be that someone used a wrong email.</p> <p> </p> <p>On 30 December 2016, a debt order of R 219.00 went through my account.</p> <p> </p> <p>I again called Vodacom to alert them, they then again told me that all is in order, but I refused to believe it and insisted on getting answers.</p> <p> </p> <p>After holding for almost 30 minutes, it was finally discovered that someone did use my details to do an upgrade.</p> <p> </p> <p>A case was lunched and I was given a reference number, and promised to be called in 4 days, but 4 days later I was not contacted, I had to call myself.</p> <p> </p> <p>The call centre said there's no ********** activity under my account despite the fact I had a case opened, she refuses to check the reference number I was giving her, but after making me hold for 40 long minuets she did confirm what I already know, there's a ********** activity under my account, I was promised the I will be updated in few days’ time (It never happened)</p> <p>On 10 Jan 2017, I was sent a statement of around R500 by Vodacom, alarmed I called the immediately, the call centre told me that there's nothing I can do, they will keep on debiting me until they finish their investigation.</p> <p> </p> <p>I am confused, my account is suspended (No date loaded for Jan) but I am being charged despite the investigation.</p> <p>13 days later still no word from Vodacom, Vodacom don’t take ***** cases seriously as long as someone pays for it, very sad</p> <p> </p>