CS
Clifford S

1 reviews | Active since Jan 2013

03 Feb 2016, 10:17

Vodacom can't even get simple things right

Contacted Vodacom in November 2015 to cancel my contract that expires in December 2015. Cancelled both cell phone numbers that was under the contract. Of course Vodacom in typical *********** fashion only cancelled the one number and continued to debit me for the 2nd number. <br> <br> When I challenged Vodacom in January 2016 as I was still being charged I was told that a query would be logged to \listen to the phone conversation in November 2015 to see if I cancelled both numbers\", because of course to Vodacom I am a \"**** and a scoundrel\" and not their client, which is why they need to check what I told them Vs providing me service. Of course no-one from Vodacom made any contact with me and \"surprise of all surprises\" I was debited again in February 2016. What can I say other than I will tell all I can not to deal with Vodacom as they are sad to say \"useless\"!"

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Replies (1)
Vodacom
Vodacom's reply03 Feb 2016, 12:08
Official
Hello CliffordSmith,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team