Vodacom can`t check your account for details

I starting calling them on the 11/12/15 twice that day <br> 1) Call was at 13.39 Spoke to Ncumisa she put me thru to Noluvuyo who I made arrangement to pay the R120.44 in Arrears on my account but aswell I did let them know per e-mail I will cancel my debit Order and in future pay my account with a EFT payment nobody phoned me but I check if they read the email and they did but they still try to take debit Order of my account make a payment on the 2/11/15 per EFT so according to me it was just R20.44 outstanding.<br> 2) Call at 13.34 spoke to Gabriel said I must get a Ref nr so why didn`t Noluvuyo gave me a Ref nr S3-9MQ288MPSM this was me Ref nr I got from Gabriel on the 18/11/15 same day they suspended my services that afternoon at 17.27 I phone again and spoke to Pablo he said to me it takes 24 to 48 Hours to look at my Problem <br> 3) Call again 19/11/15 at 15.49 spoke to Lebo Ref nr S3-9MRAJ-JZTH after a email that I received from Vodacom stating I got 7 days to pay the R120.44 or I will be handed over for the whole account <br> <br> My question is don`t they check before they send things like that out from the 12/11/15 to 19/11/15 trying to sort this out and make payment arragements. <br>