AM
Andre M

1 reviews | Active since Feb 2011

08 Feb 2017, 09:30

VODACOM - Can't change my debit order details via email.

<p>I'm currently in Abu Dhabi. However I need to change my Debit Order details.</p> <p> </p> <p>If I go on the Vodacom Website Support page (http://help.vodacom.co.za/personal/emailus/) they say that they've removed the email support function to help the customers faster. You can only phone a 082 number for diffenent support. What a load of bull.</p> <p> </p> <p>I can't phone a 082 support number from here. How else can I change my debit order details. How does VODACOM support their customers that are not in South Africa but have a contract with them?</p> <p> </p> <p>Thanks,</p> <p>Andre.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2017, 09:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team