ES
Elmarie S

1 reviews | Active since Jul 2012

14 Nov 2016, 17:11

VODACOM CAN'T ANSWER SIMPLE QUESTIONS YOU AS****

<p>I wrote a review on 2 Nov 2016.(https://hellopeter.com/vodacom/reviews/cellphone-order-out-of-stock- ********** ) </p> <p>Today on 16:20 I phoned AGAIN after not receiving any phone call as promised on my previous review answer, and again a consultant just say they will phone me back, I guess thats the line ALL Vodacom consultants use , I never get any respond!</p> <p>TODAY I REQUEST THAT A SENIOR/MANAGER/SUPERVISOR PHONE ME REGARDING MY ISSUES! AND PLEASE BE PREPARED FOR THE QUESTIONS I MIGHT ASK! </p>

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2016, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2016, 15:56
Official

Dear Customer

We apologise for the delay and the inconvenience this has caused.

We have requested that the Sales Support Team contact you with an update on your query.

Regards

RoderiqueLategan