Vodacom can't

Data & WiFi connectivity has been down locally for the past 12 hours. Various call centre agents offer assistance from "Take your phone to a Vodacom shop" to "I can't help you" to "I can't see a problem on my side". Phone calls & smses: No problem. Mobile data and WiFi connectivity: Non-existent. This is why I have another phone with MTN. MTN connectivity is being used to log this complaint against Vodacom.