CP
Cassius P

1 reviews | Active since Sept 2022

04 Sept 2022, 04:09

Vodacom can **** you

I've been having a problem with vodacom ever since last year 2021 May, they called me and offered a new contract, I declined but they opened it any way and ever since then my monthly billings went high but I kept paying my monthly usual amount and calling vodacom to resolve my issue became a messy one because some, if not most of the times, their people had no solution and they ran me from one department to the other and told me they cancelled the unauthorised contract but the billing continued. Matters got worse when I lost three of my phones where my account was in arrears by R3000 and the insurance could not pay before I cleared my account, well I went back to vodacom explained my issue but it didn't help because they said the insurance is not theirs, it's the third party. Fine, I paid the money and cleared my debt, and continued to pay my monthly fee however it started again to accumulate bit by bit and their irritating daily robot calls escalated. I'm so disappointed at vodacom is not funny. They blocked some of my numbers that in order to make them work again I have to pay the accumulated R2000.

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Replies (1)
Vodacom
Vodacom's reply04 Sept 2022, 13:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team