PO
Pieter O
1 reviews | Active since May 2011
18 Aug 2021, 10:38
Vodacom can only help you if you make a contract purchase from their online shop.
Beware of buying online. I made a purchase on Monday 16/8. They said the item will be delivered in 2 - 5 days. It has not shipped yet. I need the item ASAP. I have now already spend more than an hour on the phone trying to get through to somebody that can assist. They keep on giving me different numbers to dial, and then the people tell me they can only help me if it was a contract purchase. Last person told me that THERE IS NO TELEPHONE NUMBER for online cash purchases. I must email and then I will be called back within 24 hours. I do not want a call in 24 hours. I want to know when they are going to ship the handset that I have paid cash for.
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Replies (2)
Vodacom's replyOfficial
18 Aug 2021, 10:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Aug 2021, 10:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PO
Pieter O's updateReviewer Update
18 Aug 2021, 16:05Yes, you mailed at 12h05 that you must first verify the payment with "Payment Gateway". I heard nothing further until I wrote to your CEO at 15h23. (Copied to the other addresses that I have dealt with.) Then, at 15h31, I was suddenly informed that the item will be delivered on Friday. Thank you for the action.
PO
Pieter O's update18 Aug 2021, 16:05
Reviewer Update
Yes, you mailed at 12h05 that you must first verify the payment with "Payment Gateway". I heard nothing further until I wrote to your CEO at 15h23. (Copied to the other addresses that I have dealt with.) Then, at 15h31, I was suddenly informed that the item will be delivered on Friday. Thank you for the action.