Vodacom can only assume

On the 2nd of July 2015 I took my cellphone (only 6 months old) to our vodashop in Lydenburg (Kadsons Communications 2), as the phone all of a sudden started giving problems, the battery wouldn't charge properly and I battled to switch the phone on and once it was on the battery life would run out very quickly. I told them I have bought a new battery, but the phone still had the same problem. Teddy suggested they send the phone to Nelspruit for repairs, I took out the battery and sim card and \booked"the phone in. Only after 1 week I received a message that Nelspruit has received the phone for repairs. Then another 2 weeks went by and I decided to phone Teddy to find out when I can expect to get the phone back. Only to find out"