KT
Keegan T

1 reviews | Active since Jun 2014

28 Apr 2021, 21:46

Vodacom can not supply fibre!

Hi there, I can't believe how many companies are claiming they can provide fibre, and here is another. It took a year for Vodacom to get to a point where I have some kind of internet in my area. They then say they are waiting for permission to install. They suggested that in the mean time I can get LTE until they sort out the fibre. The first month is free, but after that you pay the Uncapped fibre price of R599, but capped to 100gb!

I then accepted the offer of interim LTE until the fibre. Phone call after phone call to Vodacom call centre & still the LTE does not work as it should!

All I can say to anyone considering Vodacom as a fibre supplier, "DO NOT DO IT!"

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Replies (1)
Vodacom
Vodacom's reply29 Apr 2021, 07:37
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team