Vodacom can not solve my problem in 4 months

I took out a new contract on 14 Jan 2016. Previously I used pay-as-you-go with Black Berry and BIS. When I took out the contract, consultant told me that the BIS would immediately be de-activated.<br> <br> I did a sim swop, so there is no sim in the BB. Since 26 January 2016 on a monthly basis I get a notification that R59 has been deducted from my account for BIS. I have called the Vodacom Customer Care numerous times since January 2016 and every time they told me that there is no active BIS against my name but surprise surprise, on a monthly basis from Jan, Feb and March 2016, R59 has been deducted for the BIS. <br> <br> I have this Customer Care ref no S3-GQI1E-EDGQH<br> <br> I went to Menlyn Branch Vodacom, they are renovating the shop and the most unfriendly agent told me that I have to go to Midrand to sort out my BIS deactivation. I stay in Pta, and took out the contract Pta, but to sort out my account I need to go to Midrand. I must pay for petrol, e-tol, take a day leave to sort out the deactivation of the BIS.<br> <br> I want R59 x 3 months back in my account and the BIS de-activated immediatly. Disgusted. Solve this now or I will cancel my contract and challenge every debit order.