1 reviews | Active since May 2016

03 Sept 2018, 11:39

Vodacom can not open my line for 24 hrs

My account was suspended and i paid Vodacom R535.33 yesterday morning and i was told to wait for 4 hours. The consultant told me that he will refresh the system and call me after an hour. I called again in the evening and i was told to call in the morning.

I called this morning at 08:00 and the consultant promised me to come back to me before 10:00. The guy never called .

I called again at 10:10 and i was referred to Refilwe who told me to wait for 5 hours. I cannot wait that long. I tried to explain to her and she put the phone down on me. Is that how you treat your customer who has been with Vodacom since 1994? Mxm!!Watch this space

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Replies (2)
Vodacom
Vodacom's reply03 Sept 2018, 12:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Sept 2018, 13:26
Official

Good day Clement

As per our telephonic conversation your issue has been resolved.

Regards

Vodacom Consumer Website Team