Vodacom can not open my line for 24 hrs
My account was suspended and i paid Vodacom R535.33 yesterday morning and i was told to wait for 4 hours. The consultant told me that he will refresh the system and call me after an hour. I called again in the evening and i was told to call in the morning.
I called this morning at 08:00 and the consultant promised me to come back to me before 10:00. The guy never called .
I called again at 10:10 and i was referred to Refilwe who told me to wait for 5 hours. I cannot wait that long. I tried to explain to her and she put the phone down on me. Is that how you treat your customer who has been with Vodacom since 1994? Mxm!!Watch this space
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Clement
As per our telephonic conversation your issue has been resolved.
Regards
Vodacom Consumer Website Team
Good day Clement
As per our telephonic conversation your issue has been resolved.
Regards
Vodacom Consumer Website Team
