CD
Candice D
1 reviews | Active since Dec 2019
27 Dec 2019, 12:08
Vodacom can not load data
On the 26-11-2019 signed up for the Fiber that they said will be available middle Dec 2019... we are still waiting. Got the interim LTE, now i need to load more Data but no one at vodacom can assist me with this....
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Dec 2019, 12:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Dec 2019, 12:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CD
Candice D's updateReviewer Update
28 Dec 2019, 18:163 days later and no one still can not help... Went to Walker Drive Vodacom they can not help they can't even view your profile. So you can come and collect your router. And cancel my account with Vodacom. Thank you
CD
Candice D's update28 Dec 2019, 18:16
Reviewer Update
3 days later and no one still can not help... Went to Walker Drive Vodacom they can not help they can't even view your profile. So you can come and collect your router. And cancel my account with Vodacom. Thank you
Vodacom's replyOfficial
21 Jan 2020, 12:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the following feedback was provided "there is currently No fibre in the area, and you would need to check back within 3 months". Please contact the Fibre Team on ***(free from a Vodacom sim). Regards Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2020, 12:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the following feedback was provided "there is currently No fibre in the area, and you would need to check back within 3 months". Please contact the Fibre Team on ***(free from a Vodacom sim). Regards Consumer Website Team
Best regards,