Vodacom Can Not Fix Their Own Problems

I have recently had the unfortunate experience with Vodacom's 5G packages.

1. I ordered a 100Mb/s uncapped 5G contract from Vodacom Highveld Mall 2. Contract was approved 3. I collected from the store 4. Waited for 24 hours 5. Unlocked the SIM CARD 6. Turned the router on 7. Did a speed test - Speedtest = 3.7Mb/s

I went to my nearest Vodacom store and they advised me that I must do a sim swap, which I proceeded pay for, and do.

3 weeks later, and I still do not have a working product.

Vodacom did not hesitate to debit my account for the pro rata amount, but they can not give me what I paid for.

My product has been transfered to 3 different departments, and nobody can fix it.

The gentleman from the one division came to my office to see if it isn't a signal problem, but when testing with his sim card in the router, speeds exceeded 250Mb/s, so it is most definitely not a signal problem, however, NOBODY in the entire Vodacom is willing to sort this out for me.

Now, due to this, my VOIP lines are not working as they should, I'm losing new clients, and my entire business is suffering.

I have spoken to customer care, and various representatives, but either nobody cares, or nobody knows how to fix the problem.