VODACOM CAN NOT EVEN BALANCE THEIR OWN ACCOUNTS

For the past month my line is soft locked more than once. The contract is on my ex husbands name and I have app**** to take it over but vodacom declined me now I am suffering. He took out another contract on the account I am paying, thus there is two sides that needs to pay and this is where the **** started. In October when I was soft locked for the first time, the ex made a payment of R580,00 to vodacom using the wrong reference. A week after that I was soft locked again as the payment did not reflect. Proof of payment was emailed and they realized that the wrong reference was used. This should have sorted the problem but again today I am soft locked. The first person I spoke to couldn't tell whose fault it was. Then the second one told me it is my account. The third one I picked up on the internet it did not show any outstanding amount but when I looked it also did not reflect the above mentioned payment. The amount my line is soft locked if R501.56 and the amount that was paid and not reflecting is R 580.00. Various attempts to get them to correct their mistake and to reinstate my line was fruitless. WHAT THE HELL VODACOM!!!