VE
Vanessa E
1 reviews | Active since Nov 2017
16 May 2024, 13:53
Vodacom can not deliver any service. I've paid my account every month and since Feb my lives get disconnected as they say there is an outstanding amount. I have given them proof of payments numerous times from customer service all the way to legal and sti
Worst and most ************* provider
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Replies (2)
Vodacom's replyOfficial
16 May 2024, 13:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 May 2024, 13:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VE
Vanessa E's updateReviewer Update
16 May 2024, 15:54AT THIS STAGE I DON'T FEEL LIKE A VALUED CUSTOMER SINCE I OPENED MY ACCOUNT WITH YOU MORE THAN 10 YEARS AGO. SO MANY TIMES HAVE A SUBMITTED MY PAYMENTS TOOK THE TIME TO GO TO THE STORE EMAILED VODACOM LODGED CALLS AND COMPLAINTS AND MOST OF THE TIMES NOBODY GOT BACKED TO ME. MY CHILDREN CAN'T USE THE PHONES TO CALL ME IN CASE OF AN EMERGENCY CAUSE MONTHLY MY LINES ARE DISCONNECTED
IS THIS TREATING CUSTOMERS FAIRLY. I AM SO DISSAPOINTED AND FEEL LIKE VODACOM IS NOT TAKING MY COMPLAINTS SERIOUSLY. AGAIN I STATE MY ACCOUNTS ARE PAID AND I DO NOT OWE VODACOM R 39 900!!!!
IS THIS TREATING CUSTOMERS FAIRLY. I AM SO DISSAPOINTED AND FEEL LIKE VODACOM IS NOT TAKING MY COMPLAINTS SERIOUSLY. AGAIN I STATE MY ACCOUNTS ARE PAID AND I DO NOT OWE VODACOM R 39 900!!!!
VE
Vanessa E's update16 May 2024, 15:54
Reviewer Update
AT THIS STAGE I DON'T FEEL LIKE A VALUED CUSTOMER SINCE I OPENED MY ACCOUNT WITH YOU MORE THAN 10 YEARS AGO. SO MANY TIMES HAVE A SUBMITTED MY PAYMENTS TOOK THE TIME TO GO TO THE STORE EMAILED VODACOM LODGED CALLS AND COMPLAINTS AND MOST OF THE TIMES NOBODY GOT BACKED TO ME. MY CHILDREN CAN'T USE THE PHONES TO CALL ME IN CASE OF AN EMERGENCY CAUSE MONTHLY MY LINES ARE DISCONNECTED
IS THIS TREATING CUSTOMERS FAIRLY. I AM SO DISSAPOINTED AND FEEL LIKE VODACOM IS NOT TAKING MY COMPLAINTS SERIOUSLY. AGAIN I STATE MY ACCOUNTS ARE PAID AND I DO NOT OWE VODACOM R 39 900!!!!
IS THIS TREATING CUSTOMERS FAIRLY. I AM SO DISSAPOINTED AND FEEL LIKE VODACOM IS NOT TAKING MY COMPLAINTS SERIOUSLY. AGAIN I STATE MY ACCOUNTS ARE PAID AND I DO NOT OWE VODACOM R 39 900!!!!