PG
Paul G
1 reviews | Active since Jul 2010
15 Nov 2018, 07:49
Vodacom can not be contacted from overseas.
My sim card no longer works now that I am overseas and there is no way to contact Vodacom. There is no e-mail address, no working phone number (+27 82 135 does not exist when I try), I can not register on the community website, no customer care form to fill in on a website, and there is no working chat function on the website. Is your customer care so bad that the only way that I can reach you is to post a review on a website???
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Nov 2018, 10:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2018, 10:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Nov 2018, 10:33Dear Paul,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have rep**** to your post via email. Please log into your email via a PC and provide us with an alternate number so that our team can get in touch with you. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have rep**** to your post via email. Please log into your email via a PC and provide us with an alternate number so that our team can get in touch with you. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply15 Nov 2018, 10:33
Official
Dear Paul,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have rep**** to your post via email. Please log into your email via a PC and provide us with an alternate number so that our team can get in touch with you. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have rep**** to your post via email. Please log into your email via a PC and provide us with an alternate number so that our team can get in touch with you. Regards Ashwin Abdurahman Consumer Website Team(SA)
PG
Paul G's updateReviewer Update
15 Nov 2018, 12:14This does not answer the question. Why is there no way to contact customer "care" while roaming apart from lodging a complaint on HelloPeter?
PG
Paul G's update15 Nov 2018, 12:14
Reviewer Update
This does not answer the question. Why is there no way to contact customer "care" while roaming apart from lodging a complaint on HelloPeter?
PG
Paul G's updateReviewer Update
15 Nov 2018, 12:14This does not answer the question. Why is there no way to contact customer "care" while roaming apart from lodging a complaint on HelloPeter?
PG
Paul G's update15 Nov 2018, 12:14
Reviewer Update
This does not answer the question. Why is there no way to contact customer "care" while roaming apart from lodging a complaint on HelloPeter?