Vodacom Can Never Help Gatvol Indeed

I have had damage occur on my Note 10 on the following contract IO622025.

I have explained to Vodacom earlier this year that I am unemployed in this time of COVID-19. My phone was dropped after someone deliberately bumped into me and the screen and back cover is cracked.

I took the phone to the Canal Walk Repair Centre on Sunday 22nd November 2020. Job Card ***2 - ***3 was issued.

On Monday I got contacted by Samantha or Monique at Canal Walks repair centre informing me they cannot fix a phone of over R20000.

The insurance on the phone lapsed and I have throughout this year communicated to Vodacom I have no income at all and UIF has been delayed now for almost 4 months on my end and no payment.

I contacted Vodacom Insurance provider now and they saying they cannot revive the lapsed policy. I have also asked if the phone which is still under warranty if it cannot be repaired as a warranty repair and Vodacom is refusing.

So my question is this. In the time that we are in does it now just mean you dont count and you must now pay a contract for a phone that cannot be used?

I have mailed the CEOS office got no response I have on Social Media engaged with Vodacom and no one is willing to assist and fix the phone.

I am refusing to continue my Contract agreement with Vodacom as they can never help, can over charge and you the client are always at fault.

I need my phone fixed and I need it so that I can use it to contact and mail potential employers or business.

Is there an amicable way for this to be resolved without any animosity?

Craig Wentzel