Vodacom can never get their customers happy

Item: Vodacom
Rating: 1
Author: ahmed K

All we get is a genetic response from Vodacom that a consultant would be in contact, but that never even happens. Vodacom's responses have become a farce, offering condolences but no action further. Still waiting for my issue to be sorted after almost 6 months of waiting. #VODACOM SUCKS

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Apr 2018, 14:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply10 Apr 2018, 14:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ahmed K's updateReviewer Update

10 Apr 2018, 14:23

I just spoke about the generic response, and this is exactly what I get back. I think we're dealing with robots. The complaints are not even read it appears. What a bunch of losers.

ahmed K's update10 Apr 2018, 14:23

Reviewer Update

I just spoke about the generic response, and this is exactly what I get back. I think we're dealing with robots. The complaints are not even read it appears. What a bunch of losers.

Vodacom's replyOfficial

17 Apr 2018, 08:14

Hi Ahmed

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

Vodacom's reply17 Apr 2018, 08:14

Official

Hi Ahmed

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,