Vodacom can lie about a promo and get away with it.

I am absolutely horrified at the situation that I have had to deal with for the last month, or rather since my Fibre line was activated. Apparently it is okay and not ******* to have sales representatives come to your door with a sales pitch, offer me a promotion where the first month of the fibre package taken is not charged only to find out that this was a direct lie from the sales agent.

To make matters worse, I am receiving absolutely no assistance from Vodacom. I have spent a month, proactively engaging with multiple Vodacom support agents to try and get this resolved, but apparently, the consumer protection act does not apply to Vodacom as they have transgressed on 3 points contained within the consumer protection act (which I will be taking up with the relevant authorities).

I received an invoice that included the initial 30 days (which was not at all the agreement) and even though the agent who handled this query will testify to this fact, Vodacom is not even competent enough to get a hold of their own sales agents and due to this they have given up and keep closing my support tickets by telling me the promo does not apply to fibre. Which should then not have been promised to me.

This situation is exactly what ************ are known for and from here on out this is how I will perceive Vodacom as they blatantly **** to my face that lead to purchase decisions and they have no intention of fixing their mistake seeing as I am constantly told (we will get back to you) but constantly this is also not true as I do not hear back until I reopen another ticket, re-explain the whole situation again, only to get stonewalled by someone closing my ticket due to not understanding or attending to the actual issue.

I cannot trust a company that is okay with lying to you. This is not okay, and I am extremely surprised that you have the audacity to ignore a legal issue. I however will not. Although the invoice is not the end of the world for me, many are suffering, and this invoice could be the difference between someone's kid having a Christmas present or not just as an example. And it is for those that I will take this matter up with the department of trade and industry to report this violation and gather the evidence that is present to prove my case.

The sales agent has now disappeared (I used to be in direct contact with her where she also **** saying that this was fixed - I was also placed on the incorrect package as it was soft-capped at 700GB which was also not the agreement), but this was a lie as it was never fixed.

Ant the tardiness in dealing with this matter means I have to pay an additional month where I would have preferred to cancel the service and move to a competent provider and I will also attach this expense to my case.

It is a sad day when companies are large at this act in a ******** manner and goes to show the precedent that is set where this is not regulated and queries are not even attended to.

I will never do business with Vodacom again in my life as I do not support ******** organizations.