RV
Rikus V

1 reviews | Active since May 2017

05 May 2017, 13:22

Vodacom can do what they want

<p>In strore mistake was made by Vodacom Bayview in Table View when I did my upgrade, the last 3 months I have only been given usages of my phone 20 of those days, when they logged my upgrade they linked my account wrong after the 3 month I went in to the shop to ask why is my phone service been switched off after a long struglle they got the problem, now yet again I am sitting without any usage of my phone, I have expained it to various departments and people and still my phone is on a running contract. I have a wife and a 1 year old what is something happens to one of us and we arent able to inform the other? </p> <p> </p> <p>Nothing gets done I am loosing money in the proses and all that they can say is we will sort it out and nothing comes of it and yet again everytime i need to explain the problem again. </p>

0
Replies (1)
Vodacom
Vodacom's reply05 May 2017, 13:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team