JS
Jaco S
1 reviews | Active since Jul 2015
10 Jul 2015, 14:48
Vodacom can change contract terms as they wish!
Consumer protection and breaking of the act is no problem when you the size of Vodacom! You can do what you want. As a client you enter into a 24month contract with Vodacom, but they can change the terms of the contract at any time! What nonsense is that? You are obliged to accept the change in terms, since if you would like to cancel the contract, you would be liable for a cancellation penalty!<br> <br> Can anybody with a legal background explain this one to me? The call centre obviouosly can only state that you have been informed which means it is legal from their point of view. Has the ombud agreed to this?
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Replies (1)Vodacom's replyOfficial
13 Jul 2015, 14:49Hello UpsetJaco,
Thank you for the posting.
This matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
This matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply13 Jul 2015, 14:49
Official
Hello UpsetJaco,
Thank you for the posting.
This matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
This matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
