BV
Bev V

1 reviews | Active since Sept 2017

22 Oct 2020, 00:42

Vodacom campaigns not targeted up size of pricing irrelevant - lost the plot!

Rather provide customers (I have been one since you started) with better pricing and don’t let our paid for data expire ever than having these ridiculous shakes The content is offensive, not at all inclusive and all the upsizing is irrelevant clarifying that you either don’t know your customer behavior or really don’t care by offering meaningless upsize prices Further to this, the impression is that customer data is used for silly campaigns which may not even get paid out as sold to customers Now I have gone from many accounts at high cost to a dramatic reduction as value is not perceived much less decent reception Frankly my fibre is better

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2020, 07:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team